Policies
Returns & Exchanges
Due to the nature of our products, we do not accept returns on washed or worn pajamas, training pants, or bed pads. However, we are happy to offer exchanges or refunds for unused items within 30 days from the date of shipment. Clearance items are final sales and are not eligible for returns or exchanges.
🔹 Before washing or removing tags, please try on your Peejamas to ensure the right fit for an exchange.
If you determine that Peejamas aren’t the right fit for your child, please return the item with all original packaging (polybag, yellow hang tag, sticker, and belly band). A $4.00 restocking fee will apply to returned orders.
🛠️ Defective or damaged items? If your product arrives damaged or defective due to no fault of your own, we’ll provide a pre-paid return label for an exchange at no cost.
🚚 Return Shipping Costs: Customers are responsible for return shipping fees, which are non-refundable.
📩 To initiate an exchange or return, please email us at contact@peejamas.com.
Shipping
We strive to process and ship orders within 1-2 business days, although most orders ship within a few hours.
🔹 Carriers: We primarily use DHL and USPS for affordable and reliable shipping.
🔹 Address Errors: If an incorrect shipping address is entered at checkout, it is the customer's responsibility to correct it or arrange delivery to the correct address.
🔹 Order Changes: Once an order is placed, we typically cannot make changes due to our fulfillment process. However, if a change is needed, contact us immediately, and we’ll do our best to assist.
Estimated Delivery Times:
✅ FREE Standard Shipping (U.S. orders $75+) – 6-7 business days
✅ Priority Shipping – 4-6 business days
🔹 Shipping Protection: Based on your order value, we offer optional protection through the Navidium App to cover lost or stolen packages. If you have concerns, please contact us directly.
Product FAQs
Do you ship internationally?
Yes! We offer fast, affordable international shipping. Please note that local duties and fees are the customer's responsibility.
How do Peejamas work?
Unlike diapers, which absorb moisture instantly, Peejamas absorb liquid slowly (up to 10oz) to create a wet sensation—encouraging kids to wake up and use the bathroom. This helps shorten the potty-training process.
✅ Holds 2-3 light to moderate pees per night
✅ Can be washed 300+ times
✅ Saves money & reduces landfill waste
Do Peejamas work for everyone?
Peejamas have helped thousands of kids, but they may not be the best fit for every child. They hold up to 10oz of fluid, so if your child frequently fills a diaper overnight, has an overactive bladder, or is a heavy wetter, we recommend pairing them with a Mattress Protector for extra security.
Dry Mattress Guarantee
If you purchase a Jammie/Mattress Protector Combo (Top & Bottom Sets, Mix & Match Bottoms, Daniel Tiger Jammies, or Clearance Sets with a Mattress Protector) and your mattress gets wet, we’ll issue a 100% money-back guarantee.
🔹 Guaranteed: If leakage reaches your mattress while using both a well-fitting Peejamas set & a Twin-size Mattress Protector, we’ll offer a product replacement or refund.
🔹 To Qualify:
- Must have purchased both Peejamas Nighttime Jammies & a Peejamas Mattress Protector
- Must confirm proper fit upon arrival (allow for slight shrinkage)
- Must have followed pre-wash instructions (3-5 cold washes + tumble dry on low)
- Must provide proof of leakage (photo/video evidence)
🚫 Not Covered:
- Using only the jammies or only the Mattress Protector
- Daytime Trainers (these are not designed for overnight use)
- Leakage outside the Mattress Protector’s coverage area
Sizing & Fit
How do Peejamas fit?
Peejamas follow CPSC safety regulations for children’s sleepwear. This means sizes 2T- 7T have a tapered fit (snug around the wrists, waist, and ankles).
🔹 Size 8/9 and 10/11 have a looser fit with wider pant legs and no cuffs.
🔹 Shrinkage Alert: Peejamas are not pre-washed and may shrink. Consider sizing up.
Care Instructions
How to wash Peejamas:
Pre-Wash: Before first use, wash bottoms inside out 3-5 times in cold water and tumble dry on low to activate absorbency.After Use:
✅ Wash regularly on gentle cycle
✅ Tumble dry on low (turn bottoms inside out for faster drying)
✅ Use fragrance-free detergent
✅ Wash as soon as possible after accidents to prevent odorPro Tip: If needed, mix 1 tbsp of Borax with 1 cup of water and add it to the laundry to neutralize lingering smells.
Common Questions
Should my child wear underwear with Peejamas?
No, but some families prefer to use underwear to simulate a future without bedwetting. It’s up to your preference!
What if my child poops in Peejamas?
Most kids achieve bowel control before nighttime training. However, if an accident happens:
1️⃣ Remove as much as possible and flush it.
2️⃣ Wash Peejamas as usual.
3️⃣ If needed, add Borax (1 tbsp in 1 cup of water) to remove odors.
Can Peejamas cause a rash?
Highly unlikely! Peejamas are made with bamboo fabric, a natural antimicrobial. If a rash occurs, it may be due to an allergy or prolonged exposure to urine.
Safety & Regulations
Do Peejamas use fire-retardant chemicals?
No! We do not use fire-retardants in our fabrics. Peejamas are designed with safe, high-quality materials that meet all U.S. regulations.
Do Peejamas meet Consumer Product Safety Commission (CPSC) standards?
Yes! We regularly test for lead and other safety requirements. Peejamas comply with all U.S. safety guidelines.
What Are Daytime Trainers?
Daytime Trainers are a great transition between diapers and underwear during potty training. Unlike Peejamas, they hold only 1 oz of liquid, so they cannot contain a full pee but help kids recognize accidents.
🔹 Designed like real underwear to help kids feel "grown-up"
🔹 Uses our same patented absorbent fabric
🔹 Helps contain small accidents better than other training undies
